Claims
Seamless & Transparent Claims Process
At Virtue Parking Solutions, we are committed to providing exceptional service and ensuring a hassle-free experience for our clients and guests. If you’ve encountered an issue related to our valet or parking management services, we are here to assist you through a simple and transparent claims process.
How to Report an Incident
We understand that accidents and misunderstandings can happen. To ensure a quick and efficient resolution, please follow these steps to file a claim:
Gather Information
Before submitting a claim, please have the following details ready:
Date, time, and location of the incident
Description of the issue
Photos of any damage (if applicable)
Ticket number or parking receipt (if available)
Contact information
Submit Your Claim
To ensure a quick and efficient review, please complete our online claims form by clicking the link below:
Investigation & Resolution
Once your claim is submitted, our team will:
Review all provided details and documentation
Conduct an internal investigation, including surveillance footage (if available)
Respond with updates within 5-7 business days
Work towards a fair and timely resolution
“Your satisfaction is our priority”
Frequently Asked Questions
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We strive to resolve claims within 7-10 business days, depending on the complexity of the issue.
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While having a ticket helps speed up the process, we can still assist you if you provide details like the date, time, and location.
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Yes! Contact our Claims Department at email claims@virtueparkingsolutions.com for updates.