Expert Valet Services
 

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Claims

 

Seamless & Transparent Claims Process

At Virtue Parking Solutions, we are committed to providing exceptional service and ensuring a hassle-free experience for our clients and guests. If you’ve encountered an issue related to our valet or parking management services, we are here to assist you through a simple and transparent claims process.

 

How to Report an Incident

We understand that accidents and misunderstandings can happen. To ensure a quick and efficient resolution, please follow these steps to file a claim:

 

Gather Information

Before submitting a claim, please have the following details ready:

  • Date, time, and location of the incident

  • Description of the issue

  • Photos of any damage (if applicable)

  • Ticket number or parking receipt (if available)

  • Contact information

 

Submit Your Claim

To ensure a quick and efficient review, please complete our online claims form by clicking the link below:

Investigation & Resolution

Once your claim is submitted, our team will:

  • Review all provided details and documentation

  • Conduct an internal investigation, including surveillance footage (if available)

  • Respond with updates within 5-7 business days

  • Work towards a fair and timely resolution

“Your satisfaction is our priority”
— VPS
 

 Frequently Asked Questions

  • We strive to resolve claims within 7-10 business days, depending on the complexity of the issue.

  • While having a ticket helps speed up the process, we can still assist you if you provide details like the date, time, and location.

  • Yes! Contact our Claims Department at email claims@virtueparkingsolutions.com for updates.